Terms & Conditions

1. Who we are

Property Ready (PropertyReady) is a trading name of Workstay Living Ltd. References to “we”, “us” and “our” mean Workstay Living Ltd. Contact us at hello@workstay.uk or 07418 611018.

Registered in England and Wales. Company number: 17215650. Registered office: 128 City Road, London EC1V 2NX.

2. Your booking

The website describes our services and allows you to prepare an enquiry. Sending an enquiry does not confirm a booking. Before you commit, we provide the service scope, price (including applicable taxes and agreed additional charges), payment arrangements, timing and the identity of the contracting provider. A booking is formed when you accept our written quotation and we confirm the instruction in writing.

These terms apply when supplied with your quotation and accepted as part of that booking. Any agreed service-specific terms are identified before you commit. Changes to work or charges need agreement; website updates do not retrospectively change an existing booking.

3. Property services and specialist appointments

PropertyReady brings together property preparation, cleaning, clearance, access, inventories and agreed works. We may deliver services using our team or subcontractors. Where you contract with Workstay Living Ltd for a service, we remain responsible for our contractual obligations, including work subcontracted by us.

Formal valuations, surveys, estate agency and specialist commercial advice are delivered by the relevant appointed specialist partner, rather than as PropertyReady’s own professional advice. We confirm the provider, relevant qualifications or authorisations, scope, fees and appointment terms before you instruct that specialist. We do not claim that PropertyReady itself is a RICS-regulated surveying firm or holds a specialist professional licence.

Where you appoint a partner directly under a separate agreement, that partner is responsible for its professional service under that agreement. We remain responsible for our own agreed preparation and coordination service. An all-in-one service does not mean every professional is employed by Workstay Living Ltd.

An estate agent’s market appraisal helps set a marketing strategy; it is not a formal valuation. Tell us the intended purpose of any valuation or survey so the appropriate instruction can be agreed. Commercial advice, including rent reviews, lease renewals and dilapidations, requires a confirmed specialist scope. We do not provide legal, tax or probate administration advice.

4. Access, authority and the agreed outcome

You must have authority to instruct the work and provide lawful access. Tell us about occupiers, access restrictions, known hazards and any requirements affecting the job. Clearance instructions must identify items to retain or remove; we do not dispose of items without agreed authority.

Inventories and visual condition visits record the agreed observations. They are not structural surveys or a guarantee that a property is free from defects. Share any insurer, lease or handover requirements before booking so these can be included or referred to the appropriate specialist. Preparation work does not guarantee a sale, letting, valuation outcome or compliance with every lease obligation.

5. Prices, payment and changes

Fees, any deposit and payment dates are set out in your quotation. No subscription or additional work is implied by an enquiry. If unexpected conditions affect the job, we discuss the revised scope and price before proceeding. We tell you promptly if timing changes and agree the next step.

6. Cancellations and consumer rights

If you are a consumer booking at a distance or away from our business premises, you normally have 14 days after entering the service contract to cancel without giving a reason, subject to statutory exceptions. Business customers do not have this statutory cooling-off right. Contact us by email, WhatsApp or another clear statement to cancel.

For work to start during that period, we obtain your express request. If you then cancel, a proportionate charge for services supplied may apply where the legal conditions have been met. You lose the right to cancel after full performance only if you expressly requested an early start and acknowledged that consequence. We do not treat accepting these website terms alone as that request.

Where a cancellation refund is due, we make it within the applicable legal deadline, normally within 14 days of being told you are cancelling, using the original payment method unless agreed otherwise. Any cancellation charges outside statutory rights must be stated in the booking terms and be fair, reflecting losses reasonably incurred and steps taken to reduce them.

You may use this cancellation wording, but do not have to: “To Workstay Living Ltd, hello@workstay.uk: I give notice that I cancel my contract for [service], agreed on [date]. Customer name: [name]. Customer address: [address]. Date: [date].” Add your signature if sending on paper.

7. Service standards and responsibility

We carry out our contracted services with reasonable care and skill. Please contact us promptly about a problem so we can investigate and discuss an appropriate remedy. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Your statutory consumer rights remain unaffected.

8. Complaints, privacy and disputes

Send complaints to hello@workstay.uk, with the property address, booking details and concern. For a separately appointed specialist, its appointment terms identify the professional complaints process; we can help direct your enquiry.

Our Privacy Notice explains how personal information is handled. These terms are governed by the law of England and Wales. This does not remove mandatory consumer protections or rights to bring proceedings in a court available to you under applicable law.